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What to Do When Driver's License Information Cannot Be Found on 12123 Filing?

1 Answers

DiOscar

07/29/25 10:47pm

12123 filing cannot find driver's license information, which mostly occurs in cases of cross-regional license renewal or replacement, change of issuing location, or system synchronization issues. Below are the solutions: 1. Replace the driver's license: After replacing the driver's license, the file number may also change. At this time, you need to go to the vehicle management office to confirm whether the file number has changed. If it has changed, use the new file number for filing. 2. Inconsistency between the registration location and the issuing location of the driver's license: If there is no change, it is likely due to the inconsistency between the registration location of the 12123 account and the issuing location of the driver's license. At this time, you need to cancel the 12123 account and register again. When selecting the registration location, choose the city or region consistent with the issuing location of the driver's license. After successful registration, re-file the information. 3. System not synchronized: If the above two methods do not work, it is mostly due to the system not being synchronized. Because the data on 12123 needs to be gradually synchronized between regions and provinces, this takes some time. Generally, in about 1-2 months, you can refresh your personal information on the 12123 platform for filing, or call the vehicle management office for consultation. As long as the vehicle management office can find it, there is no problem with the driver's license. At this time, you just need to wait patiently.

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