What to Do When a Shared Car Is Running Out of Battery?
2 Answers
Here are the relevant solutions for when a shared car is running out of battery: 1. Return the car: If a user discovers that the car is running out of battery midway, they should immediately go to the nearest station to return the car. 2. Change cars: If a user finds during the journey that the battery level cannot meet their needs, they can drive to the nearest nearby service point, end the current order, and place a new order to complete the car change. 3. Suggestion: Before picking up the car, users should choose a vehicle with sufficient battery based on their travel needs. 4. Battery replacement service: If the remaining battery of the vehicle cannot meet the user's needs to reach the nearest service point, the user can call the service hotline for a paid battery replacement service.
Don’t panic if you find your shared car running low on battery—I often encounter this situation and immediately open the mobile app to check nearby charging station locations while reducing speed to conserve power. Remember to turn off the air conditioning and entertainment systems, as these consume a lot of energy. If the battery truly can’t make it to a charging station, pull over promptly, turn on the hazard lights, and place a warning sign behind the car. Contact customer service or use the emergency rescue feature in the app right away, clearly stating your location and remaining battery level. They typically arrange for a tow truck or a replacement vehicle within half an hour. Before renting, I always make sure to check the battery percentage and reserve at least 20% to handle emergencies, especially since shared cars’ battery conditions can vary widely.