What to Do When a New Car's Transmission Fails?
2 Answers
Under the new automotive three-pack regulations, it is stipulated that when a vehicle's major (critical) components such as the transmission or engine exhibit inherent defects, and after diagnosis by the dealership and manufacturer, the product's functionality and usability cannot be met, the consumer is entitled to request repair, return, or compensation. Additional Information: I. Introduction to Transmission: A device that changes the speed ratio and direction of motion. Used in automobiles, tractors, ships, machine tools, and various machines to alter the torque, speed, and direction of motion transmitted from the driving shaft to the driven shaft under different working conditions. II. Functions of the Transmission: 1. Alter the gear ratio between the engine and the wheels, enabling the engine to operate under optimal conditions, thereby expanding the torque and speed transmitted to the driving wheels and achieving different speeds. 2. Allow the vehicle to reverse. 3. Provide a neutral gear setting.
I was driving my new car on the road when suddenly the transmission developed an issue, making gear shifting difficult and producing strange noises. I immediately pulled over to a safe area and turned on the hazard lights. Since it was a new car, I promptly called the dealership where I purchased it. They informed me that new cars typically come with a one-year or multi-year warranty, covering such faults for free. When the tow truck arrived, I described all the symptoms, such as the dashboard warning light illuminating or acceleration problems. Later, the inspection revealed a manufacturing defect, and they replaced the entire transmission unit. I recommend everyone keep their purchase invoices and maintenance records, and avoid attempting DIY repairs, as that could void the warranty. Taking prompt action is crucial to avoid risking further driving on the road.
