What to Do When a New Car Has Abnormal Noises and the 4S Shop Can't Fix It?
3 Answers
Solutions for new cars with abnormal noises that the 4S shop can't fix are as follows: 1. Call the manufacturer's complaint hotline: If the 4S shop fails to resolve the noise issue, you can call the manufacturer's complaint hotline. 2. Replace the car: If the noise issue persists after multiple repairs, within the three-guarantee period for household automotive products and if it meets the conditions for replacement or return, consumers can go to the dealer with the three-guarantee certificate, purchase invoice, etc., to request a replacement. Additional information: Common car noises: 1. Transmission noise: If the car makes abnormal noises while idling, and the noise disappears when the clutch is pressed, it indicates that the noise is caused by a transmission fault. 2. Steering wheel noise: If there is a "click" sound when turning the steering wheel left or right, it is usually due to an issue with the steering gear. 3. Tire noise: Noises caused by tires are mostly tire noise. If a "tapping" sound is heard, it may be due to small stones stuck in the tread or a nail puncture.
New car noises can be really frustrating, especially when dealerships fail to fix them repeatedly. Last time my trunk kept squeaking, three visits didn't solve it. I suggest first identifying the noise pattern yourself: does it happen on bumpy roads or during cold starts? Recording a video for the technician makes it clearer. Don't just stick to one dealership - try other branches or same-brand service centers, as different technicians have varying experience. If all else fails, get a third-party inspection report and contact manufacturer customer service with written evidence - you can request technical support during the warranty period. For steering or brake noises, stop using the vehicle immediately to prevent accidents, and keep all repair receipts for consumer rights protection.
I totally get that frustration of buying a new car only to hear annoying squeaks. If the dealership brushes it off as normal, don’t take their word for it—new cars shouldn’t make strange noises! Try visiting the shop at a different time, like in the cool morning or after rain, when the noise might be more obvious. During the test drive, sit in the passenger seat and point out the issue to the technician. Also, check online forums to see if it’s a common problem with your model. If they fail to fix it after two attempts, call the manufacturer to file a complaint—keep recordings as evidence. As a last resort, report it to consumer protection agencies. For major defects, you can even request a refund or replacement. Safety comes first—never compromise.
