What to Do When a 4S Store Breaches the Contract?

[OliviaDella]

After a consumer places an order for a car, if the 4S store breaches the contract, the 4S store shall bear the liability for breach of contract. If the consumer has paid a deposit, the 4S store shall return double the amount. Other losses incurred can also be claimed.

[ZoeyAnn]

I've encountered a similar situation before. I ordered a car, but the 4S store suddenly said they were out of stock and wanted to raise the price, which was infuriating. My first reaction was to find the car purchase contract and carefully check if there were any breach clauses, such as delivery time or price guarantees. If the contract specified a specific timeframe, then I had the upper hand. Next, I approached the 4S store salesperson or manager in person to communicate, maintaining a calm but firm attitude, demanding compensation or alternative car options. If that didn't work, I directly called the 12315 consumer complaint hotline, providing evidence like chat records and receipts, and they would intervene to mediate. Legally, we have the "Consumer Rights Protection Law" backing us up—failure to fulfill the contract is illegal, and we can claim additional damages. Throughout the process, it's important not to act impulsively, keep all communication records, and consult a lawyer if necessary. After all, spending money on a car is no small matter, and protecting our rights can also prevent others from being deceived.

[JulianRose]

Last time I ordered a new car, the 4S store delayed for two months without any progress, which was totally unreliable. I directly searched for similar cases online and then went to the store to negotiate persistently. At first, they blamed the manufacturer, but I insisted on seeing the store manager. Remember to bring a copy of the contract and take photos to prevent any alterations. During negotiations, propose alternative solutions, such as priority delivery of the new car or compensation discounts. Don’t just listen to their excuses; try exposing the issue on social media, like posting a complaint video on Douyin or Xiaohongshu. Often, increased pressure leads to faster problem resolution. Besides 12315, there are other channels for rights protection, such as the complaint platform on Chezhiwang. Delaying this matter for too long might affect your credit, so I acted quickly. Protecting yourself is key. Before buying a car, choosing a store with good reviews is more reliable to avoid unnecessary hassle.

[McCecilia]

If a 4S store breaches the contract, don't hesitate. I recommend first checking the contract terms to confirm the breach, then immediately negotiating with the store manager and requesting a written response. Gather evidence such as deposit receipts and WeChat records, and if necessary, file a complaint with the brand headquarters or consumer association. Be decisive—switch to another 4S store or demand a refund, and don't let them drag things out. Chinese laws protect consumers, so stand your ground to secure compensation. Keep communication professional and avoid arguments, documenting every step. In short: verify, communicate, complain, and act.