What to Do If Zhonghua Cars Go Bankrupt?
1 Answers
Zhonghua Cars' after-sales service will be continued by the restructured company after bankruptcy. The following is an introduction to relevant knowledge about automotive after-sales service: 1. Automobile "Three Guarantees": The "Three Guarantees" refer to the regulations on repair, replacement, and refund for automotive product quality issues, namely the "Regulations on the Responsibility for Repair, Replacement, and Refund of Household Automotive Products" issued by the General Administration of Quality Supervision, Inspection and Quarantine of China, which has been implemented since October 1, 2013. 2. After-sales channels: Negotiating with dealers to resolve automotive quality issues is the most direct and commonly used method. According to the "Three Guarantees" regulations, if a vehicle has quality problems within the warranty period, it can enjoy free repair services; if a breakdown occurs during driving and the vehicle cannot continue, the 4S store needs to send someone to the scene for repairs. Related compensations, such as towing fees and repair times exceeding five days, should also be provided by the 4S store.