What to Do If Your Sedan Is Recalled?
1 Answers
If it has been confirmed that your vehicle is within the recall scope, you can first call the local service station to inquire about the relevant information of this recall, such as the reason for the recall, potential fault symptoms and consequences, and what preventive or emergency measures should be taken before the recall repair. At the same time, schedule a repair appointment and proceed with the repair at the scheduled time. The differences between a recall and the three guarantees (repair, replacement, and refund) are as follows: 1. Different in nature: The purpose of a recall is to eliminate the safety hazards posed by defective vehicles to the entire society and to safeguard public safety; the purpose of the three guarantees is to protect the legitimate rights and interests of consumers. During the product liability warranty period, when quality issues arise with the vehicle, the manufacturer is responsible for resolving them free of charge for the consumer, thereby reducing the consumer's losses. 2. Different legal bases: Recalls are based on the "Product Quality Law" for defective automotive products that may pose a threat to public personal and property safety, aiming to maintain public safety, public interests, and social economic order; for businesses, the three guarantees are a special form of contractual liability in legal terms. According to the "Product Quality Law," for products with quality issues within the three-guarantee period, the state has formulated relevant "three-guarantee regulations," under which sellers are responsible for repair, replacement, or refund, thereby bearing the product warranty responsibility.
