What to Do If Your Car Gets Scratched at the Dealership?
2 Answers
Solutions for car scratches are as follows: 1. Minor scratches: For slight paint surface damage that only affects the clear coat, complete repair can be achieved through waxing. Use a compound to treat the area, applying it in straight-line motions, then follow up with wax. 2. Scratches without primer exposure: For slightly larger scratches, a touch-up pen can serve as an emergency solution. Touch-up pens are available at most auto parts stores. Provide your vehicle model and official color name to purchase the correct color code. Carefully apply the paint to the affected area, wait for it to dry, then finish by applying fine wax.
As an experienced driver, I've encountered this situation before. When I sent my car to the 4S shop for maintenance and picked it up, I found a scratch on the front. It was indeed frustrating, but the best approach is to communicate directly with the store manager. I calmly pointed out the issue and requested to check the surveillance footage. It turned out to be caused by improper operation by the technician. Without hesitation, they arranged for a free paint job and even gave me a complimentary car wash voucher. This taught me to always walk around the car and take photos before and after picking it up, and to raise any issues on the spot. Delaying or arguing only wastes energy. Additionally, building good interactions with the staff and letting them know you care can reduce carelessness. Since then, I always take photos for documentation first—protecting my car is worth the effort.
