
If the vehicle is scratched at a 4S store, the owner can fully request the 4S store to repair it. The methods for handling vehicle scratches are as follows: 1. In real life, if you accidentally scratch your beloved car and the damage is minor and only on the surface layer of the paint, it can be completely repaired by waxing. Use a compound to treat it, wiping in straight lines, and then apply wax. Start with coarse wax, followed by fine wax, moving in the same direction from the inside out. This way, minor scratches can be removed. 2. Another more cost-effective method is to use toothpaste for repair. Gently apply it to the shallow scratches, then use a soft cotton cloth to wipe counterclockwise. After a few repetitions, not only will the scratches be reduced, but it will also prevent air from corroding the damaged paint. 3. For more severe scratches where the color of the underlying primer is visible, the location of the damage needs to be considered. Generally, parts like the bumper, rearview mirrors, and some wheel arches are made of plastic and won’t rust. However, if these severe scratches appear on other parts of the body, a paint touch-up is necessary. Otherwise, even a small break can cause the steel plate to start rusting, making it difficult to prevent rust even with a touch-up later. First, wash and dry the car, then apply a rust remover to the scratched area. Wait 10-15 minutes and wipe off the rust remover with a tissue to prevent further rusting in the scratched area.

When encountering this situation, remember not to drive away immediately. First, carefully inspect the scratched area and take multiple photos including wide-angle and close-up shots as evidence. Quickly approach the store manager to discuss the issue, as they likely have surveillance footage available. Authorized 4S shops usually take responsibility proactively, offering free repairs or some compensation. Stay calm during communication and avoid losing your temper, otherwise it may lead to a deadlock. If they delay handling the matter, contact your company to file a claim, providing evidence for subrogation. Developing a habit of taking photos before maintenance can reduce troubles—don’t wait until afterward to discover issues. Protecting your rights is a fundamental principle.

Pay attention to the integrity of the evidence chain during the process. First, stop the car to inspect the scratches, take photos to record the time, location, and details. Inquire whether the 4S shop has surveillance footage to prove liability. According to the Consumer Protection Law, the store is obligated to compensate for vehicle damage. Keep receipts and communication records for future needs. If the 4S shop evades responsibility, you can request a third-party assessment of the damage extent before taking further action.

Just go straight to the manager and explain the issue. Take some clear photos as evidence and ask them to confirm responsibility and the repair plan on the spot. In most cases, the 4S store will handle the scratches for free to avoid reputational damage. If they try to evade responsibility, directly contact your company with the evidence to initiate the claims process. Taking photos is a crucial step that cannot be overlooked.

I've seen this kind of damage multiple times. The shop has the responsibility to ensure vehicle safety. Upon discovery, immediately stop operations, take photos for evidence, and check surveillance footage to confirm the at-fault party. According to terms, if the 4S shop is negligent, they must compensate for the losses, including repair costs or compensation. If necessary, file a police report to prevent escalation of disputes - protecting your legal rights is crucial.


