What to Do If Your Car Gets Scratched at a 4S Store
2 Answers
If the vehicle is scratched at a 4S store, the owner can fully request the 4S store to repair it. The methods for handling vehicle scratches are as follows: 1. In real life, if you accidentally scratch your beloved car and the damage is minor and only on the surface layer of the paint, it can be completely repaired by waxing. Use a compound to treat it, wiping in straight lines, and then apply wax. Start with coarse wax, followed by fine wax, moving in the same direction from the inside out. This way, minor scratches can be removed. 2. Another more cost-effective method is to use toothpaste for repair. Gently apply it to the shallow scratches, then use a soft cotton cloth to wipe counterclockwise. After a few repetitions, not only will the scratches be reduced, but it will also prevent air from corroding the damaged paint. 3. For more severe scratches where the color of the underlying primer is visible, the location of the damage needs to be considered. Generally, parts like the bumper, rearview mirrors, and some wheel arches are made of engineering plastic and won’t rust. However, if these severe scratches appear on other parts of the body, a paint touch-up is necessary. Otherwise, even a small break can cause the steel plate to start rusting, making it difficult to prevent rust even with a touch-up later. First, wash and dry the car, then apply a rust remover to the scratched area. Wait 10-15 minutes and wipe off the rust remover with a tissue to prevent further rusting in the scratched area.
When encountering this situation, remember not to drive away immediately. First, carefully inspect the scratched area and take multiple photos including wide-angle and close-up shots as evidence. Quickly approach the store manager to discuss the issue, as they likely have surveillance footage available. Authorized 4S shops usually take responsibility proactively, offering free repairs or some compensation. Stay calm during communication and avoid losing your temper, otherwise it may lead to a deadlock. If they delay handling the matter, contact your insurance company to file a claim, providing evidence for subrogation. Developing a habit of taking photos before maintenance can reduce troubles—don’t wait until afterward to discover issues. Protecting your rights is a fundamental principle.
