What to Do If Your Car Gets Damaged During Repair at a 4S Store?
3 Answers
If your car gets damaged during repair at a 4S store, the 4S store is fully responsible, and you can claim compensation. Here is the relevant legal information: 1. Legal provisions: For traffic accident compensation, you can refer to the "Interpretation of the Supreme People's Court on Several Issues Concerning the Application of Law in the Trial of Personal Injury Compensation Cases." 2. Handling method: After a traffic accident occurs, first call the police to have the traffic police determine responsibility, then report to the insurance company, inform them of the repair location, and have an inspector sent to assess the damage. Subsequently, an adjuster will evaluate the vehicle's damage, and finally, the accident report will be used for claims settlement. The insurance company will compensate based on the party's degree of responsibility.
Last year when my car was being serviced at the 4S dealership, an employee crashed it. I immediately took photos of the damaged areas and rushed to the front desk to confront the manager. After they admitted fault, I demanded to review the surveillance footage to confirm the accident details and have it documented in a written report. I then contacted my insurance company, providing the accident evidence and the dealership's written commitment to initiate the claims process. Simultaneously, I negotiated for free repairs and additional compensation, such as a complimentary maintenance service. The key to handling such situations lies in acting promptly, staying calm while documenting evidence, and not allowing the dealership to delay. Remember, 4S dealerships are legally obligated to ensure customer vehicle safety - that's the bottom line. That's why I regularly remind friends to sign liability agreements before handing over their cars for service to prevent similar issues.
My new car got scratched during maintenance at the 4S dealership, which was quite frustrating, but I kept my cool and first took photos as evidence. Then I approached the service advisor for an explanation. After much evasion, I directly requested to speak with the supervisor. After obtaining the accident confirmation document, I called my auto insurance company to inquire about the details, and they instructed me to submit the paperwork to initiate the claim. The whole process took a few days, but in the end, the dealership covered the full cost of the repair and even added some compensation. Such issues are quite common; the key is not to panic and to proceed step by step to protect your rights. It’s also reassuring to always ask about insurance coverage when sending your car for repairs.
