What to Do If You Lose Your ETC Card?

1 Answers
SanClayton
07/30/25 9:46am
ETC card replacement method: The vehicle owner should bring their ID card, the original and a copy of the vehicle registration certificate to the bank counter to handle the card change or replacement. The installation process for the ETC device is as follows: Upon receiving the device, first check if the ETC card and the electronic tag (OBU) are damaged. Press the anti-tamper button on the back of the OBU. A red light will briefly illuminate, and the OLED screen will display "Tag Invalid" or "Please Insert Card," indicating the device is functioning normally. Clean the front windshield to ensure the surface is smooth, clean, and dry. Then peel off the adhesive backing of the OBU and stick it to the installation position. Press firmly for 2-3 minutes to remove any air bubbles. Insert the ETC card with the front facing the driver and the back facing the windshield, ensuring the chip is inserted into the OBU device. ETC device activation method: Insert and remove the ETC card twice consecutively until the electronic tag screen displays "Bluetooth On." If "Tag Invalid" appears when inserting and removing the card twice without the electronic tag attached, this is normal and does not affect activation. Alternatively, press the button on the top of the electronic tag to enable Bluetooth directly. Turn on your phone's Bluetooth and open the corresponding mobile app (usually with a download QR code on the electronic tag), then enter the device activation interface. Click "Device Connection" and wait patiently for the "Connection Successful" prompt. After a successful connection, upload a photo of the front of your vehicle to complete the activation.
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