What to Do If You Lose the Card on the Highway?
2 Answers
Here are the steps to handle the situation if you lose the card on the highway: Register Information and Pay for the Card Replacement: Before exiting the highway, the toll station will ask the vehicle owner to register personal and vehicle information, and then issue a replacement highway toll card for a fee of approximately 50 yuan (fees may vary by region). Toll Settlement: For the toll fee, the station will determine the starting point of the vehicle on the highway through surveillance or the license plate number and charge the corresponding toll based on the actual entry point. Unidentifiable Entry Information: If the toll station cannot identify the actual entry point of the vehicle, the toll will be charged based on the farthest possible entry point within the connected toll network area.
If you lose your toll card on the highway, don’t panic. First, find a safe service area to park. Use your phone to call the ETC service hotline or send a text message to report the lost card number to prevent unauthorized use. If there’s a toll station nearby, drive there and explain the situation to the staff—they can assist with manual payment or alternative payment methods. You might be charged the highest possible toll rate, but it’s better than facing fines. Afterwards, contact your bank to freeze the account and check for any unusual transactions. To prevent this in the future, buy a card holder and fix it to your car’s dashboard—don’t keep the card in your pocket where it can easily fall out. Avoid distractions while driving, and make it a habit to check your belongings before exiting the car, ensuring items like wallets and cards are securely placed. Highway safety comes first—losing a card is minor compared to personal safety.
