What to Do If You Forget to Swipe Your ETC Card When Exiting the Highway?
2 Answers
If you forget to swipe your ETC card when exiting the highway, you can follow the guidance of the toll station staff to the MTC or manual lane before your next highway entry. You can then pass by paying the toll via card or cash. Here is some information about ETC: 1. Introduction to ETC: ETC, which stands for Electronic Toll Collection in Chinese, is an automatic toll collection system for highways or bridges. 2. How ETC Works: It uses dedicated short-range communication between the onboard electronic tag installed on the vehicle's windshield and the microwave antenna in the ETC lane at the toll station. This system leverages computer networking technology to process backend settlements with banks, allowing vehicles to pass through highway or bridge toll stations without stopping to pay fees.
Last time when I exited the highway, I accidentally forgot to swipe my ETC card, and instantly panicked: Would I be fined? I quickly pulled over at the parking area, checked if the ETC device was still there, and then called the highway customer service hotline 12328. The customer service representative asked me to provide the entry time, license plate number, and card number. After they checked the records, they helped me make a supplementary payment. The process was simple, and I wasn’t fined. Later, I learned my lesson—now every time I exit the highway, I keep an eye on the indicator light and wait until I hear the beep confirming the successful deduction before feeling at ease. Remember to regularly clean the sensor area of the ETC tag to prevent dust from blocking the signal. Such small oversights can help avoid many anxious moments.
