What to Do If You Can't Return a Yong'anxing Bike?
2 Answers
If you realize it in time, simply return to the parking spot to lock the bike and click "End Trip" on the mobile app. Since manual locking + ending the trip via the app are both required, forgetting either step may result in the bike being used by other users. You can report the issue via phone call. If connected, official staff will handle it promptly, but due to the large user base, the probability of reaching customer service is low. Yong'anxing Bikes has an official service group where you can contact customer support to report issues. This method is more efficient than phone calls.
When encountering issues with returning a Yong'an Bike, my first thought is usually a problem with the app backend or the bike's GPS. The shared bike system occasionally acts up—like unstable GPS signals or outdated app versions—preventing detection of the correct return point. It could also be a vehicle malfunction, such as a broken lock or a scratched QR code. In such cases, I restart the app and relogin to refresh the location. If that doesn’t work, I try another nearby parking spot or manually report the issue in the app. Don’t forget to check your mobile network; sometimes, using mobile data instead of Wi-Fi is more stable. Shared bikes rely heavily on technology, so patience and persistence often pay off. If the problem persists, it’s best to contact customer service with screenshots and details like time and location for quicker resolution.
