What to Do If You Can't Return a Yong'anxing Bike?
1 Answers
If you realize it in time, simply return to the parking spot to lock the bike and click "End Trip" on the mobile app. Since manual locking + ending the trip via the app are both required, forgetting either step may result in the bike being used by other users. You can report the issue via phone call. If connected, official staff will handle it promptly, but due to the large user base, the probability of reaching customer service is low. Yong'anxing Bikes has an official service group where you can contact customer support to report issues. This method is more efficient than phone calls.