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What to Do If You Buy an Accident-Damaged Car from a 4S Store?

2 Answers

MaliaFitz

07/25/25 1:28am

You can file a complaint with the local Bureau of Industry and Commerce. According to the "Consumer Protection Law," you can demand a refund and triple compensation. If negotiation fails, you can sue in court. Here is some relevant information about accident-damaged cars: 1. Definition of an Accident-Damaged Car: An accident-damaged car refers to a vehicle that has suffered damage due to non-natural wear and tear, resulting in a decline in mechanical performance and economic value. Generally, an "accident-damaged car" refers to a vehicle with structural damage. Additionally, water-damaged cars and fire-damaged cars also fall under the category of "special accident-damaged cars." 2. Methods to Identify an Accident-Damaged Car: Methods to identify an accident-damaged car include exterior inspection, headlight inspection, checking insurance records, and examining the interior. 3. Conditions for Quick Accident Handling: The conditions for quick accident handling are: no personal injuries, no disputes among the parties involved regarding accident liability, the accident-damaged car can still be driven, all parties involved have vehicle insurance, and the parties are willing to go to a designated location for damage assessment.

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NicoleLynn

08/10/25 4:11pm

I have some experience in consumer rights and have handled similar situations before. First, if you bought an accident-damaged car from a 4S store, don't rush to drive it—safety comes first. Immediately preserve all documents: the purchase contract, invoice, and delivery checklist, as these could serve as evidence. Then, find an independent inspection agency to examine the car for repair traces or safety hazards. Once confirmed, directly contact the 4S store manager to discuss the matter; maintain a firm yet polite attitude, demanding a full refund or replacement with a proper vehicle. If they evade responsibility, file a complaint with the Consumer Association or industrial and commercial authorities, submitting evidence to seek mediation. If negotiations fail, consider consulting a lawyer to pursue legal action—the Consumer Protection Law supports your claim for damages and even punitive compensation. The entire process requires patience, so diligently document every step of communication.

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