What to Do If You Buy a New Car That Turns Out to Be an Accident Vehicle?
2 Answers
An accident vehicle refers to a car that has been severely impacted, flooded, burned, or involved in other accidents, and still poses safety hazards even after repairs. If you purchase an accident vehicle, the following are specific methods to protect your rights: 1. Negotiate compensation with the seller. 2. If negotiations fail, call the 12315 Consumer Association complaint hotline for assistance. 3. For illegal acts such as concealing the fact that the car is an accident vehicle, you can also file a complaint with the local industrial and commercial department. Relevant authorities will intervene to investigate and mediate the dispute. If mediation is unsuccessful, you can resort to legal means to protect your rights by filing a lawsuit in court.
Last time, I accompanied my cousin to fight for his rights in a similar situation. If you find signs of repainting or screw tampering after taking delivery of the car, immediately take photos and videos as evidence. Don't believe the salesperson's claims like 'these inspection marks are normal transportation effects'—directly demand to check the maintenance records. If the 4S store refuses to show them, go to the DMV to pull the insurance claim records, and spend a few hundred bucks to get a third-party inspection report. Courts now support 'refund plus triple compensation'—my cousin's Audi Q5 eventually got four times the car price as compensation. Remember: filing a complaint with the manufacturer's 400 hotline first is more effective than arguing with salespeople. Lawyers say key evidence must be collected within six months.
