What to Do If Unsatisfied with Insurance-Covered Car Repairs?
2 Answers
You can communicate with the repair personnel to try to meet the original factory requirements. You can also directly contact the insurance company's service hotline to report the repair quality issues. If there are obvious repair quality problems, you can first negotiate with the repair shop.
I've encountered unsatisfactory car repairs covered by insurance several times. First, don't panic—stay calm and carefully inspect the repaired areas: compare with pre-accident photos to check if paint and parts were properly restored; document any issues immediately with photos or videos as evidence. Then have a face-to-face discussion with the repair shop manager, clearly pointing out the problems and demanding rework or free corrections; if they evade responsibility, immediately contact your insurance company's complaint department with the work order and evidence. Insurers typically send specialists to assess and intervene, forcing the shop to rectify issues or arranging rework at another facility. Maintain thorough communication records throughout the process, and remember to file online feedback or consumer platform complaints—insurers prioritize cases with potential negative publicity. When my door developed strange noises post-repair last time and the manager ignored me, one complaint to the insurer got it reworked within three days. I recommend firmly asserting your consumer rights rather than compromising—this is your legal entitlement.
