What to Do If the Same Car Problem Isn't Fixed After 3 Repairs?
2 Answers
Request compensation from the 4S store. If the car is still under warranty and the same problem occurs three times, the owner can demand a replacement based on the three-guarantee certificate. If the conditions for return or exchange stipulated by regulations are met, consumers can process return or exchange procedures with the three-guarantee certificate and purchase invoice. The documentation should include the repair submission time, mileage, issues reported, inspection results, repair items, vehicle return time, and signatures or seals from both the repairer and the consumer.
This situation is quite common. I encountered it last time when my car kept having the same issue that couldn't be fixed even after three repairs, which was really troublesome. According to consumer protection laws, especially the automobile 'Three Guarantees' policy, if the same problem isn't resolved after two repairs (usually counted as three), you have every right to request a refund or replacement. Remember to collect all maintenance receipts and invoices, clearly documenting the issue and repair details each time. Then directly approach the 4S store manager or manufacturer's customer service, presenting the evidence and communicating firmly. If they still evade responsibility, immediately file a complaint with the Consumer Association or call the 12315 hotline for assistance. Don't tolerate it—safe driving comes first. Prolonged issues become more dangerous, so assert your rights when necessary; protecting your rights is perfectly justified. Always pay attention to symptoms while driving to describe them clearly.
