What to Do If the Photo on the Electronic Driver's License Does Not Match the Actual Person?
3 Answers
Log in to the "Traffic Management 12123" APP and register as an internet platform user, then click the "More" option to enter the business center. Select "Submit Driver's License Photo" under the driver's license services, and take and upload the photo as required. Return to the business center, click "Replace Damaged Driver's License," confirm your personal information, choose the delivery method, and wait for processing.
Veteran driver here, I've encountered this before! If your digital driver's license photo doesn't match your current appearance, chances are you recently changed your hairstyle, lost weight, or had cosmetic surgery. Don't panic. Immediately open the Traffic Management 12123 APP, go to the Driver's License Services section, and select 'Lost Replacement/Renewal'. Re-upload a white-background ID photo, paying special attention to: wearing dark-colored clothes, exposing both ears and eyebrows, and avoiding beauty filters. After uploading, the system will review the photo. Once approved, your new digital driver's license will take effect within 24 hours. Recently helped a neighbor with this issue and discovered that if your physical license is nearing expiration, you can simultaneously apply for a new 10-year license—saving annual trips to the DMV, as the photo will be valid for a decade!
As a seasoned APP user, I must remind you that the most troublesome issue with mismatched electronic driver's license photos is verification failure. Having studied the traffic management system's mechanism, I can tell it defaults to retrieving the archived photo from your most recent physical license issuance. If you've obtained a new license within the past six months, the system delays electronic record updates by one month. The solution is simple: request a forced update of your electronic license through the 12123 APP, selecting "appearance change" as the reason for photo replacement. Never use ID card archive photos for upload - you must provide a bareheaded ID photo taken within six months. After successful update, remember to manually delete old license information from Alipay's card wallet, otherwise cached data might be invoked in certain scenarios.
