What to Do If the Manual Toll Card Was Not Given on the Highway?
3 Answers
If you are still at the entrance toll station, directly ask the staff for the card. If you remember halfway, it is recommended to immediately find the nearest highway exit to leave the highway and then re-enter to get the card. If explaining to the staff doesn't work, you can request to check the surveillance footage for verification, then pay a small highway fee to continue your journey.
I also encountered a situation where I wasn't given a card at the highway entrance last time, and I was really anxious. As I approached the exit, I pulled over in advance and directly explained the situation to the toll collector. Their system is very powerful—just by entering my license plate number, they could see that I entered the highway from Hangzhou South. After confirming the time and vehicle type, they calculated the actual fee within minutes and had me pay the difference. Remember, you must never drive off directly, otherwise the system will assume you're evading the toll and charge you for the entire route plus a fine. I specifically asked them about it, and they said they handle dozens of such cases every week—just cooperate with the inspection. Now, every time I pass through a toll booth, I wait until I get the card before starting the car to avoid any trouble. If you ever forget to get a card at the entrance, stopping immediately to remind them is the safest approach.
That time at the highway entrance, the toll collector was chatting with a colleague and forgot to hand me the card. I didn't notice and drove off. At the exit, I realized I had nothing in hand and panicked, fearing a fine. The toll attendant was very patient, asked me to pull over to avoid blocking traffic, then inquired about my license plate and entry station. I immediately provided my plate number and added that I entered from Ningbo North. Their system checked and indeed had the record, charging me 40 yuan based on the actual distance. After processing, they smiled and said such oversights are common, as long as you don't deliberately evade the toll. Since then, I always make sure to get the card before leaving and note down the entry station name in my phone as backup. If you realize you don't have the card before the exit, don't panic—just slow down and proactively explain at the toll booth.
