What to do if the installed ETC falls off?

[OJulian]

Solution for the installed ETC falling off: You need to go to the local customer service center to reactivate it, because the ETC electronic tag has an anti-tamper device. Once the ETC falls off, it must be reactivated before it can be used normally. ETC tolling is a kind of non-stop toll collection system, which is currently an advanced method of road and bridge tolling. ETC must be one card per vehicle and dedicated to a specific vehicle. ETC lanes are dedicated to specific uses, and vehicles without ETC cannot be tolled in these lanes. The speed limit in the lane is 20 km/h, and if there is a vehicle in front, you must maintain an appropriate distance from it. The ETC card must be used with an OBU. Before passing through the ETC dedicated toll lane, you must check whether the ETC card is properly inserted.

[DeAdaline]

When my ETC suddenly fell off last time, leaving only adhesive marks on the windshield, I was genuinely caught off guard. I first parked the car safely by the roadside and checked the fallen device for any cracks—fortunately, only the base had loosened. Back home, I found the included special adhesive, cleaned the glass surface thoroughly to ensure it was free of oil and dust, and carefully reattached the device, pressing firmly for 30 seconds to secure it. The next day, before hitting the highway, I tested it and found the card reading wasn’t responsive. I immediately called the ETC customer service to report the issue. After online verification, they guided me through resetting the device, and luckily, it worked normally again. The whole experience reminded me that summer heat can weaken the adhesive, so it’s best to avoid parking in direct sunlight. A fallen ETC doesn’t affect driving—you can temporarily use the manual lane and pay in cash, but handle the issue promptly to avoid disrupting automatic toll collection.

[OwenRose]

As someone who often helps friends with car repairs, don't panic when your ETC device falls off. This is commonly caused by adhesive aging or surface contamination. After turning off the engine, conduct a safety check: inspect the casing for cracks and verify the label's integrity—replace the unit if damaged. When reinstalling, thoroughly clean windshield oil film with alcohol wipes, then firmly attach using strong double-sided tape. If the device powers on but fails to deduct fees, the module may be loose—contact your service provider for remote activation or visit a service center. For prevention, choose high-quality ETC products and check adhesive strength every six months to reduce risks. Safe driving always comes first—if this happens on highways, slow down, pull over, then proceed with operations.

[DiRhett]

If the ETC device falls off, immediately pull over to a safe location to check its condition. If it's intact, reattach it promptly, ensuring the glass is clean and the adhesive is secure. In case of any issues, call the customer service hotline for assistance—they may offer a free replacement if you provide the device number. For temporary passage, simply use the manual lane; it won't affect your trip.