What to Do If the Highway Toll Card Is Lost?
2 Answers
The solution for a lost highway toll card: The highway operating unit should first check the vehicle's entry information based on the license plate number or card serial number. If the actual entry information can be identified, the toll will be calculated based on the actual entry point. If the actual entry information cannot be identified, the toll will be calculated based on the farthest entry point within the connected toll network area. If the driver has any objections regarding the toll calculation due to a lost card or abnormal entry information, they can file a complaint with the highway operating unit or other relevant authorities within 5 days. The relevant authorities should actively conduct investigations, gather evidence, and handle the results. The entire complaint process should be completed within 7 working days from the date the highway operating unit receives the complaint.
I was so anxious when I lost the toll card on the highway last time. After resting at the service area, I couldn't find that slip of paper anywhere. When I reached the toll booth, I immediately rolled down the window and explained the situation to the staff. They checked my license plate and asked roughly what time and where I entered the highway. In the end, they charged me based on the farthest entry point, costing me an extra 80 yuan, but it saved me from disputes. They also mentioned that hiding it would be treated as toll evasion, which would be even more troublesome, so speaking up proactively was the wise choice. I learned my lesson—now I always tuck the card into the sun visor pocket and glance at it whenever I take something out to prevent losing it. Keeping a small notebook in the car to jot down the entry time and location is also quite practical.
