What to do if the highway ETC is not scanned midway?
2 Answers
There are usually three solutions to choose from: first, contact the bank; second, contact the toll station and expressway company; third, call the expressway service hotline. The following situations may occur if the ETC is not scanned when exiting the highway: 1. The ETC is scanned at the entrance but not at the exit: the next time the vehicle enters the highway, it will be charged for the section from the entrance where the ETC was scanned to the highway entrance during the toll time. 2. If the ETC vehicle fails to scan the card effectively when exiting the toll station: in this case, the ETC is not successfully scanned, and the vehicle will not be able to enter the highway through the ETC lane next time. The solution is to hand the ETC card to the toll station staff to scan it.
I often drive on the highway a lot, and last time my ETC didn't scan, which really stressed me out. I was driving a bit fast that time, maybe the signal wasn't received, so the fee wasn't deducted successfully when exiting. Generally, in such cases, don't panic first. Just continue driving to the next service area or exit, find a safe place to stop, and check if the ETC device's card is loose or out of power. If the device's light isn't on, try restarting it or reinserting the card. If you still can't fix it, use the manual payment lane to exit and explain the situation to the toll station staff. They can usually help you out and might even give you a payment slip for confirmation. Afterwards, remember to contact the ETC customer service to check your bill and ensure no overcharging occurred. Safety comes first on the highway—if the ETC doesn't scan, just drive slowly and don't take risks. I've seen people stopping abruptly and causing rear-end collisions. To prevent such incidents, it's best to regularly check your ETC device and maintain a moderate speed to avoid signal loss.
