What to do if the highway ETC card malfunctions?
2 Answers
You can go to the original processing point to check the cause of the damage and reinstall it. If it is due to human reasons, you will need to pay for the processing yourself. Here are some usage tips for ETC: 1. If there is an ETC-dedicated lane at the entrance or exit of the highway toll station, the owner can directly pass through the ETC-dedicated lane without stopping. 2. If there is an ETC-dedicated lane at the entrance of the toll station but no ETC-dedicated lane at the exit or it is closed for some reason, the owner can take out the ETC card from the vehicle's electronic tag at the manual toll lane exit, hand it to the toll collector for swiping, and pay the toll.
Once when I was driving on the highway, my ETC suddenly stopped working, which really gave me a scare. I quickly slowed down to see if there was a manual lane at the toll booth, and luckily there was, so I slowly drove over to pay manually. Afterward, I checked and found that the ETC card might have been scratched, or the device's battery had an issue. I used a small tool to clean the card slot and restarted the device, and it worked fine again. I recommend testing the ETC at the entrance more often to avoid issues on the highway. If there's no manual lane, it could be troublesome. I've encountered this situation several times, and each time I had to waste time queuing to pay manually, which was quite annoying. But safety comes first—don't rush through, as it could cause an accident. Regularly checking the card and device can reduce such malfunctions. Remember to test it before getting on the road next time—it saves both hassle and time. In short, ETC malfunctions aren't a big deal; just handle them calmly.
