What to Do If the Expressway Card Is Lost?

[LaHarrison]

When passing through the expressway toll station, inform the staff about the specific situation. They can retrieve surveillance footage based on the license plate number to check the vehicle's entry information and travel route. If the actual entry information is verified, the toll will be charged accordingly. If the actual entry information cannot be identified, the vehicle owner will be responsible for paying the full toll from the point of entry to the exit. Here is some relevant information about expressway toll cards: 1. Expressway Toll Card: The expressway toll card is established to shorten the query time. Every expressway toll station is equipped with electronic cameras, and all vehicle records can be retrieved by checking the surveillance footage based on the license plate number. 2. Smart Toll Card: If the smart toll card (IC card) is lost or physically damaged, resulting in the inability to identify the actual entry information, the driver should compensate for the cost of the card. For drivers who do not have a card, if they wish to apply for one, they can bring their driver's license, vehicle registration, and ID card to the relevant department for processing, or they can go to certain banks to apply.

[OBenjamin]

My ETC card is lost, and the first thing to do is to report the loss immediately. The usual practice is to call the ETC service hotline, such as a number starting with 95, and provide your card number or personal identification information to confirm the loss report. This can prevent others from misusing the card and causing unauthorized deductions. After reporting the loss, don't worry about not being able to use the highway—I can queue up at the manual toll lane and pay temporarily with cash or by scanning a QR code. Next, I recommend going to a nearby ETC service point to apply for a replacement card. Bring your ID and vehicle documents, and reapply for a new one—there might be a small fee involved. The whole process usually takes a few days. Using ETC daily is very convenient, but this incident of reporting a loss reminded me to take photos of the card number as a backup, lock it securely in the car, and avoid lending it to others frequently. If the card is lost and not handled promptly, it might affect travel discounts or credit points, so acting quickly can save you from future troubles.

[SanJosephine]

Last week, I also encountered this annoying issue—I couldn’t find my highway toll card and was freaking out. The first thing I did was open my mobile banking app or the ETC software, locate the card loss reporting function, enter the card details, and hit confirm. The app showed the card was frozen to prevent unauthorized use. After reporting the loss, I couldn’t use the ETC lane when driving, so I obediently queued up in the manual toll lane to pay in cash—slower but safer. Over the weekend, I made time to visit a service point to get a replacement card. The staff helped me fill out forms and reissue a new one, costing a small fee but hassle-free. Looking back on this experience now, I realize I should’ve noted the card number in my phone’s memo as a backup or attached a tag to my car keys to avoid losing it. When the card was missing, I was really worried about thieves using it for tolls, but thankfully, the app had transaction records to check. Regularly monitoring the card’s status can save a lot of trouble—just pay attention to the little details in safeguarding it.

[AllisonLynn]

My approach is straightforward: report the loss immediately if the expressway card is lost. Call the ETC customer service hotline to report the loss without delay. After reporting the loss, use the manual lane on the expressway and pay temporarily with cash or mobile payment—no need to worry. Then, visit an ETC service point as soon as possible to apply for a replacement card. The replacement process only requires your ID documents, minimizing any long-term impact on your travel. Remember, reporting the loss promptly prevents billing issues, and always store your card properly—don’t leave it carelessly in the car.