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What to Do If the ETC Tag Has Been Removed?

1 Answers

LiamFitz

07/30/25 5:35am

If the ETC shows as 'removed', it means your electronic tag has become loose or detached. You need to revisit the original service point or any ETC service center on the highway to have it reinstalled. Once activated, it will be ready for use. ETC Installation Process: Upon receiving the device, first check if the ETC card and the electronic tag (OBU) are damaged. Press the anti-tamper button on the back of the OBU. A red light will briefly illuminate, and the OLED screen will display 'Tag Invalid' or 'Please Insert Card', indicating the device is functioning properly. Clean the front windshield to ensure the surface is smooth, clean, and dry. Then, peel off the adhesive backing of the OBU and attach it to the installation position. Press firmly for 2-3 minutes to remove any air bubbles. Insert the ETC card with the front side facing the driver and the back side facing the windshield. The chip should be inserted into the OBU device. ETC Activation Method: Insert and remove the ETC card twice in succession until the electronic tag screen displays 'Bluetooth On'. If 'Tag Invalid' appears when inserting and removing the card twice without the electronic tag attached, this is normal and does not affect activation. Alternatively, you can press the button on top of the electronic tag to enable Bluetooth. Turn on your phone's Bluetooth and open the corresponding mobile app (usually a download QR code is provided on the electronic tag). Navigate to the device activation interface. Click 'Connect Device' and wait patiently for the 'Connection Successful' prompt. Once connected, upload a photo of the vehicle's front to complete the activation.

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