What to Do If the ETC Tag Has Been Removed?

[LiamFitz]

If the ETC shows as 'removed', it means your electronic tag has become loose or detached. You need to revisit the original service point or any ETC service center on the highway to have it reinstalled. Once activated, it will be ready for use. ETC Installation Process: Upon receiving the device, first check if the ETC card and the electronic tag (OBU) are damaged. Press the anti-tamper button on the back of the OBU. A red light will briefly illuminate, and the OLED screen will display 'Tag Invalid' or 'Please Insert Card', indicating the device is functioning properly. Clean the front windshield to ensure the surface is smooth, clean, and dry. Then, peel off the adhesive backing of the OBU and attach it to the installation position. Press firmly for 2-3 minutes to remove any air bubbles. Insert the ETC card with the front side facing the driver and the back side facing the windshield. The chip should be inserted into the OBU device. ETC Activation Method: Insert and remove the ETC card twice in succession until the electronic tag screen displays 'Bluetooth On'. If 'Tag Invalid' appears when inserting and removing the card twice without the electronic tag attached, this is normal and does not affect activation. Alternatively, you can press the button on top of the electronic tag to enable Bluetooth. Turn on your phone's Bluetooth and open the corresponding mobile app (usually a download QR code is provided on the electronic tag). Navigate to the device activation interface. Click 'Connect Device' and wait patiently for the 'Connection Successful' prompt. Once connected, upload a photo of the vehicle's front to complete the activation.

[DiNora]

I have personal experience with this. Once while washing my car, I accidentally knocked off the ETC tag, which got stuck at the toll station - quite embarrassing. It turns out ETC devices have an anti-tamper switch that automatically locks and deactivates if loosened. I called the bank's service hotline, and the customer service told me to bring my ID card, ETC card, and vehicle license to a designated service point where they reactivated the device for me. The whole process took less than half an hour, but required an extra trip which was a bit troublesome. If the device is damaged, you might need to replace it at your own expense. Now I've learned my lesson - keep it firmly attached to the windshield and avoid touching it. If it gets detached, don't attempt DIY repairs; contact customer service first. Remember: timely maintenance ensures safety first.

[ORicardo]

I'm also an ETC user, and the tag fell off when I moved last time. I directly searched online for solutions and found a self-service option in the official app. After uploading my ID photo, a reservation code was generated, and I sent the device back to the service center for inspection via a courier station. If it's a minor issue, they'll reactivate it for free; if it's broken, you'll need to pay a bit for a replacement. The whole process took about a week, but during that time, I had to use cash at toll booths, which wasn't cost-effective. The reason for the anti-tamper design is to protect account security, so don't try to reinstall it manually as you might damage it. It's best to stick it firmly in place, and if it does come off, follow the official procedure to save time and effort.

[DelMolly]

The ETC tag becomes invalid immediately after removal. Don't wait until problems arise. Bring your documents to the bank or ETC service station for reactivation. They will use tools to inspect and reset it. Avoid tampering with it yourself, as the anti-tamper switch will lock it once triggered. Resolve the issue quickly to avoid payment inconvenience every time.