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What to do if the ETC is stuck in the wrong position and needs to be repositioned?

1 Answers

TaylorRose

07/29/25 1:10pm

If the ETC is installed incorrectly and needs to be repositioned, the following locations can be chosen: For small vehicles such as cars and vans, the ETC card and OBU device should be installed in the upper middle part of the front windshield. For large vehicles like trucks and buses, the installation position should be in the lower middle part. ETC installation position requirements: The height should be no less than 1.2 meters and no more than 2.5 meters; the installation angle N should be between 30º and 90º (the angle between the surface of the electronic tag and the horizontal plane). The installation process for the ETC device is as follows: Upon receiving the device, first check if the ETC card and electronic tag (OBU) are damaged. Press the anti-tamper button on the back of the OBU, and the red light will briefly turn on. The OLED screen will display 'Invalid Tag' and 'Please Insert Card,' indicating the device is functioning properly. Clean the front windshield to ensure the surface is smooth, clean, and dry. Then peel off the adhesive backing of the OBU and stick it to the installation position. Press firmly for 2-3 minutes to remove any air bubbles. Insert the ETC card with the front side facing the driver and the back side facing the front windshield. The chip should be inserted into the OBU device.

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