What to do if the ETC is scanned when entering but not when exiting?

[SanMaximus]

Solutions for when the ETC is scanned upon entry but not upon exit: 1. First, the driver should observe whether the exit conditions allow for stopping. If conditions permit, stop the vehicle and approach the toll personnel for assistance. Remove the ETC card from the vehicle and hand it to the toll personnel for manual card swiping and fee deduction; 2. Contact the local vehicle management office to inquire about resolution methods; 3. If the driver is unable to stop or has already exited the highway and cannot return to have the toll personnel handle the issue, they can try calling 96122 to request assistance in clearing the record. Otherwise, the system may assume the vehicle is still on the highway and charge the full route fee, which will only be resolved upon the next entry to a highway toll gate.