What to Do If the ETC Is Not Scanned When Exiting the Highway?
2 Answers
You can call 96122 and ask the customer service to help remove the record, otherwise you will be blacklisted and charged the full fee. The following is a detailed introduction about ETC: 1. Introduction to ETC: ETC is an electronic toll collection system for highways or bridges that allows automatic toll collection without stopping. 2. Working Principle: The working principle of ETC is based on dedicated short-range communication between the on-board ETC electronic tag installed on the vehicle and the ETC microwave antenna in the toll station lane. It uses computer networking technology to perform background settlement processing with the bank, achieving the purpose of paying highway or bridge tolls without stopping when passing through the toll station.
I encountered this issue once when my ETC suddenly stopped responding on the highway exit, which gave me quite a scare. However, I didn’t panic. I immediately pulled over to the roadside and waved for assistance from the staff. They directed me to the manual toll lane, where they recorded my license plate and trip details, allowing me to pay in cash and proceed. Later, I checked the official ETC app on my phone and found an unpaid fee, which I promptly settled. The whole process went quite smoothly. Since then, I’ve made it a habit to regularly inspect my ETC device—checking if the tag is securely attached and the battery is sufficiently charged. Remember, never attempt to reverse or force your way through; it’s both dangerous and against the rules. In such situations, always head to the manual toll window for assistance. Most toll stations have contingency measures in place to help you avoid late fees or penalties.
