What to do if the ETC is not responding?

[SanRose]

The solutions for an unresponsive ETC are: 1. Do not drive too fast when passing through the ETC lane; 2. Check if the ETC device has become loose, fallen off, or been self-disassembled, causing the anti-tamper switch to pop out, and reset all data if necessary; 3. Charge the ETC device; 4. Verify if it is the correct ETC card for the vehicle. Additional information: The installation method for ETC is: 1. Inspect the ETC card and OBU for any damage, press the anti-tamper button on the OBU, a red light will briefly illuminate, and the OLED screen will display "Please insert card," indicating the device is functioning properly; 2. Clean the front windshield, ensuring the glass surface is dry, peel off the adhesive backing of the OBU, attach it to the installation position, and press firmly for 2 to 3 minutes; 3. Insert the ETC card with the front facing the driver and the back facing the windshield, inserting the chip into the device.

[MacAndres]

As a seasoned driver with decades of experience, I've encountered many ETC recognition failures. Keep your windshield clean—if the OBU device is positioned too far off-center or the tint is too thick, it can interfere with the signal. Try relocating it to the optimal spot. Maintain a speed under 20 km/h when passing through toll booths; don’t rush through. Loose cards are common—just pull it out, clean the contacts, and reinsert it. A flashing red light indicates low battery, which is easy to replace yourself. Aging toll booth antennas can also be an issue—try switching lanes for detection. I perform regular maintenance to avoid travel delays. If all else fails, contact the ETC service center promptly—they can reset the device and resolve billing issues early. Don’t delay too long; safe driving comes first.

[AdrielMarie]

I rely on ETC for my daily commute, and it's frustrating when it doesn't respond. Immediately pull over to check if the OBU is loose; if the card is crooked, insert it firmly. Wipe off any thick oil film on the windshield, and the signal improves instantly. Maintaining a steady speed of 10-20km/h when passing through toll stations is the safest. If the device's malfunction light isn't on, check the battery—try replacing it yourself or using a temporary backup power source. If that doesn't work, call the highway customer service or report the issue via the card issuer's app—remote account resets often help. Last time, getting stuck at the toll gate caused a traffic jam, a lesson learned; now I keep spare batteries and cleaning cloths in the car to prevent malfunctions. Act quickly to avoid delaying work, and afterward, document the issue to find the cause and prevent recurrence.

[OMiranda]

When traveling with family, ETC malfunction can be worrisome. Safety first—pull over to check if the OBU is securely fixed; clean the windshield to remove dirt. Remove the card to dust it off and reinsert it tightly. When passing through toll stations, maintain a slow speed under 20km/h for better system response. If it keeps failing, don’t force it—use the cash lane as a backup to avoid risks. It’s recommended to visit an ETC service center or a 4S shop for a battery and wiring check to resolve the issue in one go. With kids in the car, I inspect the device monthly to build a maintenance habit and prevent failures. If problems arise, stay calm—contact the hotline or online platform for solutions, ensuring smooth and safe travels as the top priority.