What to do if the ETC fee is not paid when exiting the highway?

[LeHope]

It is recommended to return to the highway exit as soon as possible to pay the fee and return the highway toll card. Here is some relevant information about highway ETC: 1. ETC (Electronic Toll Collection), translated in Chinese as electronic non-stop toll collection, is an automatic toll collection system for highways or bridges. It uses dedicated short-range communication between the on-board electronic tag installed on the vehicle's windshield and the microwave antenna in the ETC lane at the toll station, along with computer networking technology for backend settlement with the bank, allowing vehicles to pay highway or bridge tolls without stopping. 2. Toll rates: Class 1 vehicles 0.50 yuan, Class 2 vehicles 1.00 yuan, Class 3 vehicles 1.50 yuan, Class 4 vehicles 1.80 yuan.

[JackDella]

I encountered the same situation a few days ago when the barrier didn't lift as my car passed through the ETC lane. I simply pulled over to the adjacent manual toll lane and handed my ETC card to the toll collector. He checked the entry information through the system and had me pay the toll in cash on the spot. The staff explained that it might be due to insufficient balance or the device failing to detect the signal, and advised me to reactivate my ETC card. Before leaving, they reminded me to check for the deduction SMS within 48 hours, and if not received, I would need to visit the bank. Such mistakes could incur a 3% late fee, and frequent occurrences might affect my highway credit score, but resolving it on the spot avoids any issues. Since then, I've made it a habit to check my ETC device before every highway trip.

[ColeLynn]

You'd better go to handle the payment as soon as possible. My friend's ETC didn't register last time, and it took three days to process, resulting in additional late fees. It is recommended to bring your ID card, vehicle license, and ETC card to the highway service point or bank counter. They will retrieve the traffic records for you to confirm the fees before making the payment. For out-of-town travel, you can also make the payment online through the 'China ETC Service' mini-program on WeChat, but an additional five-yuan service fee will be charged. Remember to keep the receipt to avoid duplicate charges. This matter shouldn't be delayed for too long; if left unresolved for more than 15 days, it may lead to being blacklisted in the credit system, which could affect future ETC channel usage.

[ZaneMarie]

This situation is mostly caused by equipment malfunction. When I found that the ETC was not charged, I immediately checked whether the card was loose or if the OBU tag on the windshield had shifted. If the device indicator light is abnormal, try removing and reinserting the card. Most highway toll stations now have ETC special situation handling points where staff can use portable devices for on-site debugging. They can print out unpaid fee details, and you can scan the QR code to pay. The technician told me that signal attenuation during rainy weather can easily lead to missed scans, and it is recommended to clean the device surface with a damp cloth monthly to remove dust.