What to Do If the ETC Exit Doesn't Scan and the Car Exits?
3 Answers
If you find that the card was not scanned during travel within the province, you should immediately contact the toll station staff to have the card scanned and pay the fee to avoid affecting subsequent use. If the card was not scanned at an expressway exit in another province, please consult the local ETC service hotline for specific handling procedures. How ETC Works: Through the on-board electronic tag installed on the vehicle's windshield, dedicated short-range communication is established with the microwave antenna in the ETC lane at the toll station. Computer networking technology is then used for backend settlement processing with the bank, enabling vehicles to pass through expressway or bridge toll stations without stopping while paying the required fees. Benefits of Installing ETC: Saves time by eliminating the hassle of waiting in queues. Environmentally friendly—vehicles pass through toll stations without stopping, reducing noise and exhaust emissions and minimizing pollution. Reduces wear and saves costs by decreasing the frequency of vehicle starts and stops, lowering wear and fuel consumption. Users also enjoy a 5% discount on toll fees. Improves efficiency—the theoretical efficiency of ETC lanes can be increased by 2-3 times or more, making traditional ETC more advanced, faster, and higher-tech. Compared to license plate payment, ETC technology is more mature and advantageous.
Last time I encountered a situation where the ETC exit didn't scan my card and I drove through, I was really confused. Later, I quickly checked the official ETC app and found no deduction record in my trip history, so I called the 95022 customer service. The lady who answered was quite patient, asking me to provide my license plate number and entry/exit times. After verification, the payment was automatically deducted, and the issue was resolved within two days. If not handled promptly, accumulated unpaid fees might affect personal credit or cause issues during next passage. It's recommended to keep speed below 20km/h when passing through ETC, ensure the device is firmly attached and doesn't block signals. Don't panic if this happens, just drive safely to your destination before handling it, and definitely don't turn around recklessly. Regularly checking the OBU battery and sticker can prevent most issues, saving you trouble.
I've been driving on highways for over a decade and encountered several instances where the ETC exit didn't scan successfully. Experience tells me that immediately contacting the ETC service provider is crucial. Calling 95022 to report your license plate number and entry/exit times allows customer service to assist with fee recovery. Don't try to be clever by driving back to the toll booth—that's too dangerous. If this happens repeatedly, check if the OBU device is loose or has low battery; sometimes passing through at lower speeds makes recognition easier. Long-term neglect may result in payment notices or even affect your travel records. Stay focused when driving through toll areas—these small details make your journey smoother and prevent future hassles.
