What to do if the ETC doesn't scan when entering or exiting the highway?
2 Answers
The solution for when the ETC doesn't scan when entering or exiting the highway is: follow the instructions of the toll station staff to the MTC or manual lane, and pay the toll by swiping a card or using cash to pass. Vehicles that evade tolls will be included in the ETC blacklist, and will still face corresponding penalties the next time they enter the highway. If the ETC doesn't deduct money when exiting the highway and the driver chooses to evade the toll, the vehicle will be included in the ETC blacklist and will not be able to pass through any highways nationwide, with the toll charged based on the longest distance on the entire highway. ETC, also known as the Automatic Road Toll Collection System or the Electronic Toll Collection System, is a road toll method specifically designed for toll roads, commonly seen on highways, bridges or tunnels with toll policies, and some sections of urban centers, aimed at alleviating urban traffic congestion.
Last time I drove on the highway, my ETC device failed to scan, and the sensor at the toll booth didn’t respond at all. I simply pulled over, found a staff member to explain the situation, and they manually recorded my license plate and ETC card number, letting me pass for free. Later, when I checked my ETC billing records on my phone, I confirmed no fee was deducted, so I called customer service to pay the balance to avoid late fees. Now, I regularly test my ETC device—like activating it in parking lots to ensure the light is on and the signal is strong. I’ve also learned a few tricks, like keeping the windshield clean to avoid blocking the OBU or checking my account balance before a trip to prevent payment failures due to insufficient funds. Remember, if this happens again, don’t panic—most toll stations have contingency plans. Just pull over and communicate. I’ve used this method many times and never had any issues.
