What to Do If the ETC Device Is Lost?

1 Answers
TimothyRose
07/30/25 2:28am
ETC device loss replacement method: The vehicle owner should bring their ID card, the original and a copy of the vehicle registration certificate to the bank counter to handle the change, replacement, or reissuance of the card. The installation process of the ETC device is as follows: Upon receiving the device, first check if the ETC card and the electronic tag (OBU) are damaged. Press the anti-tamper button on the back of the OBU, and the red light will briefly light up. The OLED screen will display "Tag Invalid" or "Please Insert Card," indicating the device is functioning properly. Clean the front windshield to ensure the glass surface is smooth, clean, and dry. Then peel off the adhesive backing of the OBU and stick it to the installation position. Press firmly with your hand for 2-3 minutes to remove any air bubbles. Insert the ETC card with the front side facing the driver and the back side facing the windshield, ensuring the chip is inserted into the OBU device. ETC device activation method: Insert and remove the ETC card twice in succession until the electronic tag screen displays "Bluetooth On." If "Tag Invalid" appears when inserting and removing the card twice without the electronic tag attached, this is normal and does not affect activation. Alternatively, press the button on the top of the electronic tag to enable Bluetooth directly. Turn on the phone's Bluetooth and open the corresponding mobile app (usually a download QR code is provided on the electronic tag), then enter the device activation interface. Click "Device Connection" and wait patiently for the "Connection Successful" prompt. After successful connection, upload a photo of the vehicle's front to complete the activation.
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