What to do if the ETC device is lost?
2 Answers
If the ETC device is lost, it needs to be replaced. The vehicle owner should bring their ID card, the original and a copy of the vehicle registration certificate to a bank branch to handle the change or replacement of the card. The installation process for the ETC device is as follows: Upon receiving the device, first check whether the ETC card and the electronic tag (OBU) are damaged. Press the anti-tamper button on the back of the OBU, and the red light will briefly turn on. The OLED screen will display "Tag Invalid" or "Please Insert Card," indicating the device is functioning normally. Clean the front windshield to ensure the surface is smooth, clean, and dry. Then peel off the protective film on the back of the OBU and stick it to the installation position. Press firmly for 2-3 minutes to remove any air bubbles. Insert the ETC card with the front facing the driver and the back facing the windshield, ensuring the chip is inserted into the OBU device. Method to activate the ETC device: Insert and remove the ETC card twice in succession until the electronic tag screen displays "Bluetooth On." If "Tag Invalid" appears when inserting and removing the card twice without attaching the electronic tag, this is normal and does not affect activation. Alternatively, press the button on the top of the electronic tag to enable Bluetooth. Turn on the mobile phone's Bluetooth and open the corresponding mobile app (usually a download QR code is provided on the electronic tag), then enter the device activation interface. Click "Connect Device" and wait patiently for the "Connection Successful" prompt. Once connected, upload a photo of the vehicle's front to complete activation.
Last time my ETC device was lost, which was really upsetting. I immediately called the ETC customer service hotline to report the loss to prevent the card from being used to withdraw money. Then I went to the designated service center with my ID card to apply for a replacement device, paid a small handling fee, and waited a few days. During the time it was lost, I had to manually pay for highway tolls, which was troublesome whether using cash or an app, but I remembered to keep the receipts to check the bills. I usually save the card number in my phone's memo for backup, so don’t be as careless as I was. Some people forget to report to the police to prevent the risk of misuse, but timely handling can save a lot of trouble. This experience taught me to keep important items fixed in place and not to leave them around, making my commute much more secure.
