What to Do If the ETC Card Is Lost?
1 Answers
If the ETC card is lost, it is necessary to apply for a replacement in a timely manner. The vehicle owner needs to bring the original ID card and a copy to the bank counter to handle the card change or replacement. To apply for a replacement, fill out an ETC service application form at the bank counter and report the loss of the ETC function, which will take effect within 24 hours from the time of acceptance. After receiving the new card, go to the designated bank outlet to activate the ETC function. The ETC function can be automatically used within 5 working days. When using ETC, please note that the transaction sensing range is 8 meters. If the vehicle in front stops, maintain a distance of more than 10 meters to prevent automatic payment for the vehicle in front, in case the ETC device of the front vehicle malfunctions or is absent. The recognition speed for ETC lanes is 20km/h. Driving too fast may result in failure to read the vehicle's device information, leading to payment failure. Unauthorized removal or movement of the OBU device, or if the ETC electronic tag falls off or becomes loose, will cause the electronic tag to become invalid. In such cases, the device can be sent to the bank where the ETC card was issued or to the highway service office for inspection. If the loosening or detachment is not due to human factors, reactivation is sufficient. When using a debit card linked to ETC, insufficient balance may also cause payment failure. Follow the guidance of on-site staff to use the manual MTC lane, paying with cash or by swiping the card. A car windshield that is too thick may cause poor sensing. This is especially important for vehicles that have had their windshields replaced after an accident or for those who have modified their front windshields.
