What to do if the car is sold but the ETC device is not removed, only the card is taken out?

1 Answers
LeAnthony
07/30/25 9:10am
ETC is an electronic toll collection system and also a device, with the card inside being the most important component. Here are specific solutions for the situation where the car is sold but the ETC device is not removed, only the card is taken out: 1. Contact the new owner: If the seller forgot to remove the ETC device from the car after selling it and still has the contact information of the new owner, they can reach out to the new owner to negotiate the removal of the ETC device from the car. After that, the seller can go to the service center to complete the ETC cancellation procedures. 2. Report the situation to the Highway Management Center: If there is no contact information for the new owner, the seller can call 12122, the Highway Management Center, to report the situation. The staff will then assist in contacting the new owner to resolve the issue. If the new owner also wishes to use the ETC, both the old and new owners can go to the bank together to complete the ETC transfer procedures.
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