What to do if the car is scratched a little and the person cannot be found?
2 Answers
Installing a dash cam is essential for defense. You can use the footage from the dash cam to find relevant information and seek help from the police. You can also contact the parking lot administrator, who can retrieve the parking lot's surveillance footage, making it a simple matter to identify the person responsible.
Last month, my white SUV got a 10-centimeter scratch in the supermarket parking lot, exposing the black primer. Experience tells me the first step is to secure evidence—take photos of the scratch and surrounding environment from multiple angles with my phone, especially checking if there are any paint fragments from the other vehicle on the ground. Next, check the surveillance footage by requesting the recording from the mall security. If the responsible party can't be identified, filing a report with the traffic police to obtain an accident certificate is crucial—this document is key for insurance claims. For small scratches, there's no need to repaint the entire door panel; a professional body shop can perform spot repairs for around 300–500 RMB, preserving the factory paint. Remember to confirm the paint code with the repair technician to avoid color mismatch. After the touch-up, park the car under sunlight to check—the color difference is barely noticeable.
