What to Do If the Car Gets Scratched at the 4S Shop?
3 Answers
If your car gets scratched by another car owner while at the 4S shop, normally the other party will be responsible for free repairs. Additionally, if it involves compensation for lost time or affects your car usage, you can request extra compensation. If the other party refuses, you can negotiate with the 4S shop, as they also bear some responsibility. At the very least, the 4S shop should offer additional maintenance vouchers as compensation. Relevant information about car maintenance is as follows: 1. Introduction: Car maintenance refers to the regular preventive work of inspecting, cleaning, replenishing, lubricating, adjusting, or replacing certain parts of the car, also known as car servicing. 2. Maintenance Scope: Modern car maintenance mainly includes the engine system, transmission system, air conditioning system, cooling system, fuel system, power steering system, and more.
Last time I took my car to the 4S dealership for maintenance, and it ended up with a scratch – so frustrating. I immediately got out to carefully inspect the damage, took multi-angle photos including the parking environment and scratch details, and recorded a video for documentation. When I went inside to speak with the service manager, I stayed calm, showed him the photos, and explained the situation. Fortunately, the dealership admitted it was their employee's mistake and promptly arranged for a free paint repair. Later, I reflected on the experience and now make it a habit to walk around the car for a full inspection before dropping it off or picking it up to avoid issues in blind spots. I also pay attention to parking positions during routine maintenance, avoiding aisles or blind areas to minimize similar troubles. Now, driving feels much more pleasant, and handling such incidents properly can actually build trust in the long run.
Two years ago, my car got scratched while being washed at the 4S dealership, and I was a bit flustered at the time. I immediately took a panoramic photo and a close-up of the affected area, then went in to casually explain the situation to the advisor, keeping the tone light to avoid conflict. After checking the surveillance footage, they apologized and offered free polishing to fix it. Minor scratches aren’t a big issue but do affect the appearance. I recommend always confirming the car’s condition with staff during handovers and filling out forms to keep records. To prevent such incidents, opt for open parking spots and remind staff to drive carefully. This approach ensures quick resolution, maintains good relations, and saves hassle next time.
