What to do if the brand and model cannot be entered on 12123?
2 Answers
The entered chassis code for the vehicle model is incorrect, so it cannot be filled in. Current network issues or system problems may prevent the entry. Please verify if the vehicle brand, model, and chassis code are correct.
I often deal with such app issues, and cases where brand/model fields can't be filled are quite common. It might be caused by a software bug or input settings. First, try closing the 12123 app, completely exiting the background process, then log in again. If that doesn't work, check if your phone is connected to a stable network—try switching to a different WiFi environment or using mobile data. Make sure the app is updated to the latest version by searching for '12123' in the app store. When entering information, avoid using special characters or incorrect formats, such as abbreviating brand names—use the full Chinese name instead. It's also possible that the phone keyboard is blocking the input field; try switching to landscape mode, closing the keyboard, and then clicking the input area again. Clear the app cache: go to your phone settings, find the app management section, and clear the 12123 data—but remember to back up your account to avoid losing information. If you still can't resolve it, call the 12123 customer service hotline to consult with their professionals, saving you time from aimless troubleshooting. For daily app use, it's recommended to regularly clear the cache and update the app to prevent such minor issues from affecting efficiency.
