What to Do If the 4S Shop Fails to Repair the Car?

[Paige]

First, file a complaint with the vehicle manufacturer, requesting them to repair your car as soon as possible and seek their assistance in resolving the issue. If the problem still persists, you can demand a refund, replacement of the vehicle or parts from the 4S shop according to the new automobile three-guarantee policy.

[StArthur]

Last time I went to the 4S shop to fix the engine shaking issue, but it was still the same after driving home, which was really frustrating. I immediately called to schedule a re-inspection, prepared the previous repair documents and video records of the fault. At the shop, I directly approached the supervisor, politely but firmly requesting them to recheck for free, and definitely not to rush into paying. If they try to evade responsibility, consider contacting the car manufacturer's customer service to complain or seek help from the local consumer association, as safety comes first. Before leaving the shop, it's best to test drive the car personally to confirm the problem is resolved. This experience taught me to be more cautious, such as documenting every repair detail to avoid disputes.