What to Do If ETC Fails to Scan When Exiting the Highway?
2 Answers
When ETC fails to scan upon exiting the highway, there are typically three solutions: first, contact the bank; second, approach the toll station or highway company; third, call the highway service hotline. The simplest and quickest method is to seek assistance from the toll station staff. More details about ETC are as follows: 1. Introduction: ETC stands for Electronic Toll Collection, which is an automatic toll collection system for highways or bridges. 2. Handling ETC Scan Failure at the Toll Station: If an ETC vehicle fails to scan successfully when exiting the toll station, meaning the ETC card was not successfully scanned, the vehicle will not be able to use the ETC lane to enter the highway next time. The solution is simple—just hand the ETC card to the toll station staff for manual scanning. 3. ETC Evasion Leads to Blacklisting: If a vehicle exits the highway without paying via ETC and attempts to evade the toll, it will be blacklisted by the ETC system, prohibiting access to highways nationwide and incurring charges based on the longest possible distance. Therefore, drivers should follow the toll station staff's guidance to the MTC or manual lane and pay the toll via card or cash to proceed. If the ETC card is fraudulently scanned, drivers can report it to the toll station staff to avoid double charges. The next entry via ETC or manual scanning will overwrite the previous transaction, ensuring normal usage. However, vehicles blacklisted for evasion will face penalties upon their next highway entry.
I once encountered a situation where my ETC didn't scan at a highway exit, which is quite common. It might be due to driving too fast or signal issues caused by improper placement of the ETC device. First of all, don't panic or try to drive away forcefully, as that could be considered toll evasion. What I usually do is immediately pull over to the side, turn on the hazard lights, and get out to explain the situation to the toll booth staff. They will help you manually process the toll payment, either by paying on the spot or recording your license plate for you to make the payment later through the ETC App or bank App. Afterward, I checked the OBU device in my car and found that the battery was a bit old. After replacing it, everything worked fine. It's recommended to regularly clean the ETC tag to reduce dust interference and maintain good signal reception. When entering the highway, keep your speed below 30 km/h when passing through the toll lane to avoid signal interruptions. If this problem occurs frequently, it's best to contact the ETC service center to check the device or visit the bank to update the card.
