What to Do If ETC Fails to Scan When Exiting the Highway?
2 Answers
If you find that the card was not scanned while traveling within the province, you need to promptly contact the toll station staff to have the card scanned and pay the fee to avoid affecting subsequent use. If the card was not scanned at an out-of-province highway exit, please consult the local ETC service hotline for specific handling procedures. How ETC Works: Through the onboard electronic tag installed on the vehicle's windshield, specialized short-range communication is established with the microwave antenna in the ETC lane at the toll station. This utilizes computer networking technology to perform backend settlement processing with the bank, thereby allowing vehicles to pass through highway or bridge toll stations without stopping while still paying the toll. Benefits of Installing ETC: Saves time by eliminating the hassle of waiting in line. Green and environmentally friendly, as vehicles pass through toll stations without stopping, reducing noise and exhaust emissions and minimizing pollution. Reduces wear and saves costs by decreasing the frequency of vehicle starts and stops, lowering wear and fuel consumption. Users also enjoy a 5% discount on toll fees. Improves efficiency, as ETC lanes can theoretically increase vehicle throughput by 2-3 times, making traditional ETC more updated, faster, and more high-tech. Compared to license plate payment, ETC technology is more mature and advantageous.
I've encountered several instances where the ETC didn't scan when exiting the highway, mostly due to weak lane signals or minor device malfunctions. That time, I slowed down at the exit, but the ETC light didn't flash, and I just drove through. Later, I checked the deduction records on the ETC app and found it wasn't successful. I immediately contacted the local highway service hotline to report it, and they helped me manually process the fee. If unresolved, it might lead to additional charges or restrictions on ETC usage. I recommend drivers regularly check the ETC device's power and card slot to ensure they're clean and dust-free. Drive slowly when entering or exiting the highway to give the system enough time to recognize. Make it a habit to regularly verify deductions in the app to prevent small issues from becoming big problems. This can save a lot of hassle.
