What to do if ETC fails to scan on the highway?
2 Answers
Solutions for ETC failing to scan on the highway: Follow the guidance of toll station staff to the manual lane, and pay the toll by swiping a card or using cash to pass. If the ETC is fraudulently charged, you can also report it to the toll station staff, and the toll will not be deducted twice. The next time you enter the highway using ETC or manually swiping the ETC card, it will overwrite the previous toll information and will not affect normal use. ETC is an electronic toll collection system that does not require stopping. It uses microwave-dedicated short-range communication between the vehicle-mounted electronic tag installed on the windshield and the microwave antenna in the ETC lane of the toll station, along with computer networking technology for backend settlement processing with the bank, achieving the purpose of paying tolls without stopping at the toll station.
That time when my ETC didn't scan properly on the highway, the exit barrier didn't lift, and I was panicking. I quickly pulled over, found a staff member nearby, and explained the situation. They had me take a manual card and pay in cash, charging me the highest toll for the entire route. After the incident, I immediately called the ETC customer service hotline to report it, and they guided me to make the payment through the app or official website, avoiding any fines. If you delay handling such matters for a few days, your ETC account could end up on a blacklist, making future highway trips a hassle. I've made it a habit to check if the ETC indicator light is green before entering the highway and to regularly inspect the device slot for looseness or low battery. I recommend you check often too, so you don't panic in the moment. Safety comes first when driving on the highway, and handling ETC issues properly ensures a smooth journey.
