What to Do If ETC Fails to Deduct Fees When Exiting the Highway?
2 Answers
If ETC fails to deduct fees when exiting the highway, you can resolve the issue through the following methods: 1. If you are still at the station, promptly seek assistance from the staff at the manual toll lane for a fee deduction. You can make a secondary payment via card or cash. 2. If you have already left the toll station, the unpaid amount can be deducted together during your next exit. 3. Another possibility is that the system identifies the vehicle as evading tolls, leading to the ETC being blacklisted and preventing entry at highway toll stations. In this case, contact the on-site staff for help. 4. If the toll station cannot resolve the issue, visit the local ETC service center with your ID card, vehicle license, and OBU device.
As a car owner encountering this for the first time, I was so frightened that my heart raced, and I immediately pulled over to check the ETC device. It might be that the device was loose and failed to sense, or there was a system delay in deducting the fee. I quickly took out my phone to check the transaction records on the ETC app. If nothing showed up, I would call the customer service hotline 12328 to report my license plate number and exit time. The customer service would help verify and arrange for the payment to be made up, with the fee calculated according to the standard highway rate. Don’t panic—sometimes the system processes things slowly in the background. Wait a day or two to check again to avoid duplicate payments. I also learned some lessons: always clean the OBU device before driving on the highway to avoid dust interference; at the same time, enable bank card notification services to prevent issues caused by insufficient balance. Keep some spare change as an alternative payment method to ensure a smooth trip. If this happens frequently, it’s best to visit a service center to have the device inspected and repaired, so as not to run into bigger trouble next time.
