What to Do If ETC Card Is Stolen?
1 Answers
If your ETC card is stolen, the cardholder should immediately call the issuing bank's customer service hotline to freeze the account to prevent further losses. Additionally, you can request UnionPay to trace any unauthorized transactions and, if necessary, report the incident to the police. Afterward, it is advisable to visit the bank to change the transaction password and disable the quick payment feature that allows contactless transactions. Furthermore, when the ETC card is not in use, do not leave it in the vehicle; keep it secure to prevent others from stealing the card information or the card itself. ETC Activation Method: Insert and remove the ETC card twice consecutively until the electronic tag screen displays "Bluetooth On." If the screen shows "Tag Invalid" when inserting and removing the card twice without the electronic tag attached, this is normal and does not affect activation. Alternatively, you can press the button on the top of the electronic tag to enable Bluetooth. Turn on your phone's Bluetooth, open the corresponding mobile app (usually with a download QR code on the electronic tag), and enter the device activation interface. Click "Device Connection" and wait patiently for the "Connection Successful" prompt. Once connected successfully, upload a photo of the vehicle's front to complete the activation. How ETC Works: ETC uses a dedicated short-range communication system between the vehicle-mounted electronic tag installed on the windshield and the microwave antenna in the toll station's ETC lane. This system leverages computer networking technology to process backend settlements with the bank, allowing vehicles to pass through highway or bridge toll stations without stopping while automatically deducting the toll fees.
