What to Do If ETC Card Is Stolen?

1 Answers
McBella
07/29/25 4:52pm
If your ETC card is stolen, report the loss immediately and bring your ID card, original vehicle license, and copies to the bank counter to handle the card replacement or reissuance procedures. The installation process for ETC devices is as follows: Upon receiving the device, first check if the ETC card and electronic tag (OBU) are damaged. Press the anti-tamper button on the back of the OBU. A red light will briefly turn on, and the OLED screen will display "Tag Invalid" or "Please Insert Card," indicating the device is functioning normally. Clean the front windshield to ensure the surface is smooth, clean, and dry. Then peel off the adhesive backing of the OBU and stick it to the installation position. Press firmly for 2-3 minutes to remove any air bubbles. Insert the ETC card with the front side facing the driver and the back side facing the windshield, ensuring the chip is inserted into the OBU device. ETC device activation method: Insert and remove the ETC card twice consecutively until the electronic tag screen displays "Bluetooth On." If "Tag Invalid" appears when inserting/removing twice without attaching the tag, this is normal and does not affect activation. Alternatively, press the button on top of the electronic tag to enable Bluetooth. Turn on your phone's Bluetooth and open the corresponding mobile app (usually a download QR code is on the electronic tag) to enter the device activation interface. Click "Device Connection" and wait patiently for the "Connection Successful" prompt. After successful connection, upload a photo of the vehicle's front to complete activation.
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