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What to Do If ETC Card Is Lost?

1 Answers

VonAngelina

07/30/25 3:28am

ETC card replacement method: The vehicle owner should bring their ID card, the original and a copy of the vehicle registration certificate to the bank counter to apply for card change, replacement, or reissuance. The installation process of the ETC device is as follows: Upon receiving the device, first check if the ETC card and the electronic tag (OBU) are damaged. Press the anti-tamper button on the back of the OBU. The red light will briefly turn on, and the OLED screen will display "Tag Invalid" or "Please Insert Card," indicating the device is functioning normally. Clean the front windshield to ensure the glass surface is smooth, clean, and dry. Then peel off the adhesive backing of the OBU and stick it to the installation position. Press firmly for 2-3 minutes to remove any air bubbles. Insert the ETC card with the front side facing the driver and the back side facing the windshield. The chip should be inserted into the OBU device. ETC device activation method: Insert and remove the ETC card twice in succession until the electronic tag screen displays "Bluetooth On." If "Tag Invalid" appears when inserting and removing the card twice without the electronic tag attached, this is normal and does not affect activation. Alternatively, press the button on the top of the electronic tag to enable Bluetooth directly. Turn on the mobile phone's Bluetooth and open the corresponding mobile app (usually a download QR code is provided on the electronic tag), then enter the device activation interface. Click "Connect Device" and wait patiently for the "Connection Successful" prompt. Once connected, upload a photo of the vehicle's front to complete the activation.

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