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What to Do If a New Car Has Quality Issues?

1 Answers
ElijahLee
07/28/25 11:21am
If there are issues with a new car, negotiate with the 4S dealership by presenting the Three Guarantees certificates and the purchase contract to request a replacement or refund. Here are the steps to address problems with a new car: Negotiation: First, you can negotiate with the 4S dealership for a replacement or refund by providing the Three Guarantees certificates and the purchase contract. Complaint: If negotiations with the 4S dealership fail, you can file a complaint with the Consumer Association or the Industrial and Commercial Department. Additionally, you may seek media exposure or resort to legal action to protect your legitimate rights.
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